Intake / Before Appointment
- Intake is at 8:00 AM sharp for dogs, and 8:30 AM sharp for cats. If you have both, please intake at 8 AM. Our Veterinarian examines each patient at intake and goes right into surgery. If she is already sterile and gowned in the surgery suite, we are unable to take any additional patients. If you arrive past 8:00 AM for dogs or past 8:30 AM for cats, your appointment will need to be rescheduled if our DVM is done with patient exams.
- Please leave all animals in the car (weather permitting) while coming in to do intake paperwork. Expect to see up to 15 clients in the lobby. Each cat will need its own carrier. Dogs are brought in one at a time for their own safety to avoid any unnecessary dog fights, contamination or possible spread of illness.
- Intake may take up to 30 minutes. If you are first in line, then your pet will be taken back first and the process will only take about 5 minutes.
- Please note: additional services may not be added on after the intake time.
- Dog surgeries are done first in the day and start right after intake. Cats surgeries are preformed after dog surgeries.
- Dogs are given a pain medication and pre-medication injection after our Veterinarian examines them and deems them fit for surgery. This helps to calm and relax them while waiting for surgery.
- Cats are placed in a separate room away from the dog kennel room. They are examined and put with a blanket in a kennel, and lights are kept dim so they may relax until their surgery time.
- If our Veterinarian finds an issue during the exam our front office will contact you via phone. Please be sure to provide a good phone number on the intake form for the day of surgery.
- At this time we do not have the staffing to make phone calls after each pet’s surgery. Feel free to call us for an update.
Same Day Pick Up / After Appointment Care
- Dog pick up is at 2:30 PM when our surgery tech will be conducting a group discharge where you may ask questions. You will also have the opportunity to speak with a Veterinary Technician individually as they bring your dog out. Occasionally pick up times may be slightly different and will be announced at drop off.
- You will need to bring a leash and all dogs will need to be lifted into your vehicle. Please ask your Veterinary Technician if you need assistance, we are happy to help.
- Cat pick up is at 2:30 PM when our surgery tech will be conducting a group discharge where you may ask questions. You will also have the opportunity to speak with a Veterinary Technician individually as they bring your cat out. Occasionally pick up times may be slightly different and will be announced at drop off.
- We do not have the ability to board pets overnight. Due to our strict cleaning protocol and the time it takes to sanitize the entire clinic, we do not have any other pick up times available. You may always pay over the phone and send a friend or family member to pick up your pet.
Surgery After Care
- Restrict pet’s activity for the next two weeks to allow time to heal and avoid incision tearing or opening. No running, jumping or playing!
- Cats should stay indoors. Dogs should be walked on leash outside to urinate or defecate and then return inside to rest.
- Do not bathe, apply any moisture or ointment near or around the incision site for the next two weeks.
- Keep males away from intact females for 30 days. Females need to be kept away from intact males for at least two weeks.
- Give small amounts of food and water for the first 24 hours, as anesthesia could cause some nausea. Normal diet can be resumed after the 24 hour period.
- You pet will have a small green tattoo on the abdomen. This indicates your pet has been sterilized in case of ever being lost, stolen, or rehomed.
- E-Collars (Cone of Shame) can be purchased to prevent any licking or chewing at the incision site, it is highly recommended if your pet is going to be without your supervision.
- Check your pet’s incision site daily. Contact the clinic if there is any significant swelling, redness, or discharge. If there are any concerns you may email photos to us at firstname.lastname@example.org and we can determine if your pet needs to be rechecked. Or please call (208) 576-7660 to set up a recheck appointment.